Digital Transformation Consulting Accelerating innovation and transformation for a competitive edge In today’s digital-first world, digital transformation is critical for businesses to adapt and maintain the pace of change to identify new growth opportunities and exceed customer expectations, or they risk being left behind. Embracing digital transformation means adopting new ways of thinking about operating – it’s a mindset, it’s agility, it’s continued innovation – woven into the fabric of your ways of working.Protiviti helps organizations achieve digital transformation – from digital strategy and innovation to solutions and services across marketing, sales, and customer success. We help clients exceed customer and employee expectations and transform how they reach and engage customers, innovate business models, create digital products and channels, and orchestrate the skills and agility required to unlock growth and win in today’s marketplace.To learn more about our digital experience agency and how we can help you create connected customer experiences, visit Protiviti Digital. Insights paper February 21, 2025 9 min read Data Monetization: Value Realization and Data Sharing The era of big data is upon us, ushering in a digital transformation driven by the Internet-of-Things, mobile technology, AI and cloud computing. This revolution has generated a vast array of new digital data sources. Many businesses are digitizing traditional paper records, while advanced algorithms now process various types of content — audio, video, text and images... Read More Our Digital Transformation Services We partner with you to improve performance and drive profitable growth at the nexus of human-centered digital connections and enterprise operational change. Pro Briefcase Digital Strategy Unleash the art of the possible through new business models and viable growth strategies facilitated by automation and digital agility. We couple technology and business operations expertise with deep customer insights to help you scale and intelligently architect for growth. Pro Document Files Business Agility and Innovation Evolving and sustaining versatility can be challenging to master. We help you establish and nurture operating “at the speed of digital”, innovation mindsets and needed operational rhythms through targeted experiments and end-to-end programs. Pro Document Stack Digital Product Optimization Building on customer research and data-driven decisions, we design and power customer centric experiences using technology. From planning and design to prototyping and proof of concept, testing, and product management, we help you grow and scale your business. Pro Rightmark Square Accelerate Marketing & Sales Breaking down the silos that slow business, we optimize your investments for growth by digitizing sales and distribution to expand reach. We help you find a new dexterity across sales, service, and marketing, and build strong understandings of customer behavior that translate into insights, conversion, and loyalty. Pro System Security Insights & Performance Measurement Data and insights can uncover what actions customers have taken and when, and are central to every organization. We help you discover and connect insights that are critical to inform and drive business decisions and operational enablement at the speed needed to compete in today’s marketplace. Pro Building office Digital Technologies We connect customer and employee experiences across platforms, channels and operations to harness the power of data, automation and innovative technologies such as AI to orchestrate frictionless experiences in the cloud. Our Approach To execute successful digital transformation, you need a partner who can unite business and technology stakeholders to deliver breakthrough performance.Our key to success is our ability to deliver digital strategy recommendations, thoughtful advice, and high-impact projects. We achieve this by fusing the rigorous analysis and business outcome focus of a Consulting firm, the consumer and customer focus and creativity of an Agency, and the breakthrough thinking and fluency in new technologies and business models of a Start-up.Nearly all our practitioners have start-up DNA in their background, as well as consulting or agency experience. In many cases, all three. This integration of disciplines allows us to leverage our unique perspective to address your digital transformation challenges and deliver results. Featured insights VISION Global execs say CX is crucial to success but most still struggle to optimize its performance 1 min read ▪ 47% of global executives say customer experience is extremely important to business success, but only 17% say their company is extremely effective at optimizing its performance. ▪ 70% say they are confident that their own company’s leaders... SURVEY From AI Exploration to Transformation - What AI Success Looks Like | AI Pulse Survey 6 min read Explore global trends in AI adoption, maturity & ROI. Learn what drives success, key challenges & how to scale AI effectively in Protiviti's AI pulse survey 2025. PODCAST Podcast | Balancing Risk and Innovation: Building AI Centers of Excellence 2 min read In this episode of Protiviti’s Legal Perspectives podcast, podcast host Chad Volkert discusses with Protiviti experts Bryan Throckmorton and Joel Wuesthoff about the complexities of AI risk management and the relatively new development of corporate... SURVEY 2025 Report on Top Risks 3 min read Read Protiviti's Top Risks Report 2025 covering executives' views on emerging risks related to AI, cyber threats, talent management, and economic shifts. INSIGHTS PAPER Top digital experience trends in 2025 and beyond 6 min read Navigate the dynamic digital landscape of 2025 and beyond. Stay ahead with agility, insights, and a customer-centric approach. Embrace emerging trends for an innovative digital experience." VISION Samsung Chief Design Officer Mauro Porcini: Human-centric design ignites user experiences 1 min read "A lot of people think that consumer centricity, human centricity is just knowledge, insights, data about the people we serve, and that’s the problem. It’s not. It’s the beginning. You need that, but then you need to care." "Companies... Previous Article Pagination Next Article Featured client stories Improved Sales Strategy Generates Growth for Global Climate Action Solution Provider 5 min read Discover how sales strategy optimization led to a 25% increase in lead conversion and 15% boost in client retention for a global climate action provider. User-Centric Design, Accelerated by AI, Unlocks Digital Experience for Women’s Bond Club 7 min read Protiviti collaborated with WBC members and non-members to collect feedback, design, and develop a user-friendly, intuitive site. We assisted in the modernization of the site’s utility and architecture to enhance engagement. Leveraging existing... Regional bank achieves national growth by diligently championing change 5 min read A regional bank envisioned growing into a national financial institution – and put customer satisfaction at the heart of their growth strategy. Their customer-centric philosophy would demand deep transformation in all aspects of operations.... Hospitality Company Builds Foundation for Pursuing Responsible AI, Mitigating Risk with Comprehensive Standards and Enhanced Controls 7 min read Experience the transformative potential of responsible AI. Our tailored governance framework ensures ethical use and compliance, guiding your AI journey. Previous Article Pagination Next Article Leadership Jennifer Friese Jen Friese is a Managing Director and leads Marketing Services within Protiviti Digital. Jen is a creative, results focused leader with experience in devising and executing digital business and marketing strategies that build brands and drive growth. Jen’s work includes ... Learn More Bryan Throckmorton Bryan Throckmorton is a Managing Director at Protiviti and leads the Global Digital Strategy & Transformation Segment. Throughout his 20+ year career, Bryan’s work has been on the leading edge of data driven and digital strategy and execution, transforming business ... Learn More Our Partners We partner with best-in-class technologies to bring leading thinking and capabilities to our clients. Our primary partners include: Frequently Asked Questions What is digital transformation? + Digital transformation is the process of modernizing your technology foundation with digital technologies and integrating those into every aspect of a business. It changes how organizations operate, deliver value, and engage with customers. Beyond just adopting new tools, it involves rethinking business models, processes, and company culture to stay competitive and differentiate in a digital-first world. What does a digital consultancy do? + A digital consultancy partner with businesses to guide their digital transformation journey. This includes assessing current capabilities, recommending and implementing the right technologies, improving customer experience, analyzing data, and managing organizational changes. The goal is to align digital initiatives with business strategies to drive measurable results. What are the five pillars of digital transformation? + Customer ExperienceOperational Agility & ProcessesBusiness ModelsDigital Technology StrategyChange Management These pillars provide a comprehensive framework for businesses undergoing digital transformation, ensuring that all key aspects of the organization are considered and enhanced. What is the biggest obstacle in digital transformation? + The primary obstacle in digital transformation is often an organization's resistance to change. This resistance can manifest as a reluctance to adopt new technologies, a lack of digital skills among employees, budget constraints, or insufficient planning and execution of digital strategies. Overcoming this resistance requires strong leadership, clear communication of the benefits of digital transformation, and a commitment to developing the necessary skills and culture within the organization. Why do many digital transformation initiatives fail? + Companies often fail at digital transformation due to fragmented strategies, lack of clear goals, and poor execution. Others fail to prioritize the customer experience or underestimate the cultural shift required. Without a cohesive plan and strong leadership, digital initiatives often stall or deliver limited value.
