Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Whitepaper May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021 Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Whitepaper September 17, 2020 Exploring the Next Generation of Internal Auditing Within the Technology, Media & Telecommunications Industry Mammoth waves of disruption are both buffeting and igniting organizations in their drive to change and stay relevant, and internal audit functions have seen the effects. It’s now time for internal audit leaders and their teams to take the initiative, stand up and ride their own wave of transformation and innovation. For more information, read our full survey report, Exploring the Next Generation… Whitepaper September 24, 2020 Exploring the Next Generation of Internal Auditing Within the Energy & Utilities Industry Mammoth waves of disruption are both buffeting and igniting organisations in their drive to change and stay relevant, and internal audit functions have seen the effects. It’s now time for internal audit leaders and their teams to take the initiative, stand up and ride their own wave of transformation and innovation. For more information, read our full survey report, Exploring the Next Generation… Podcast August 17, 2023 Risky Women Podcast | Talent Management and the Nature of Work Tonya Hummers, Managing Director at Protiviti, speaks with Sarah Olthoff, Senior Vice President and Chief Business Risk Officer at Discover Financial Services.Watch the podcast as Tonya and Sarah discuss resiliency and adaptability as key traits for succeeding in the face of challenges, the evolving nature of work environments and shifts towards hybrid models to support flexible schedules in the… Infographic February 28, 2023 Infographic | Consumer Products and Retail Executive Perspectives on Top Risks 2023 Across many retail and consumer goods categories, companies are contending with talent shortages that have increased labor costs, product availability challenges, difficulty sustaining customer loyalty and retention, and pressure to implement sustainability practices. According to results from the latest Protiviti-NC State global top risk survey, these are among the key issues being discussed in… Survey April 6, 2023 Energy and Utilities Finance Trends Survey Infographic From automation and cloud to ESG and talent management, CFOs are reimagining their long-term roles. These are among the key takeaways from the results of Protiviti’s latest Global Finance Trends Survey. Download Infographic Newsletter September 29, 2023 Private Equity Insights Q3 2023 In our latest issue of Private Equity Insights, we offer Protiviti’s latest thinking on ESG issues – specifically, assessing sustainability through an investment and value creation lens. We offer further thoughts on AI (including generative AI) from the board’s and the CFO’s point of view, and we bring the general counsel into the mix through an informative discussion on building legal operations… Newsletter July 4, 2022 Private Equity Insights: PE Challenges with ESG, Future of Work, and Cybersecurity As we head into the second half of 2022, it’s a volatile business climate in private equity. Inflation is on the rise, fueled by strong consumer demand. The labor market has stayed hot and unemployment levels low, with the gap between job openings and available candidates in the millions. PE deal activity and exits have slowed but they remain above longer-term trends. That said, public listings… Newsletter March 15, 2022 Private Equity Insights: Top Risks for 2022 In this issue of Private Equity Insights, we take a deep dive into the top risk issues facing companies owned by private equity (PE) in 2022 and over the next 10 years. These insights were obtained from our 10th annual survey of top risks by Protiviti and NC State University’s ERM Initiative.Of the global boards of directors and executives surveyed, respondents from PE-owned company… Infographic November 18, 2022 Infographic: Finance Trends for Technology, Media and Telecommunication Whether migrating to cloud-based applications or enhancing data security and privacy or managing workforce disruptions, chief financial officers at technology, media and telecommunications (TMT) organisations are resetting priorities and reimagining their long-term roles. Below are some of the key takeaways from the TMT results of Protiviti's latest Global Finance Trends Survey. Load More
