Consumer Protection Consulting Navigate regulatory challenges with expert guidance. We guide you through dynamic regulatory reviews and help implement effective remediation strategies to enhance consumer protection, build trust, and accelerate business growth while maintaining compliance.Financial services organisations face unique challenges, including disruptive technologies, shifting customer expectations, and increasing pressure to drive profitability. Navigating these complexities requires a strong consumer risk consulting strategy and a forward-thinking approach to compliance that can adapt to future market dynamics.Our goal is to ensure your organisation meets both regulatory requirements and industry best practices, while also developing sustainable compliance capabilities that support long-term success. Our experts partner with you to assess your consumer compliance programme design, operational effectiveness, and risk management processes, ensuring that your organisation is equipped to meet current and future regulatory demands. Evaluate your compliance programme design and operational effectiveness Our Consumer protection services Pro Briefcase Compliance Management Programme Services Perform a holistic assessment of your compliance management programme to define its consistency with regulatory expectations and leading industry practices. We also evaluate action plans to address gaps with your compliance programme and related improvement opportunities. Pro Document Files Consumer Compliance Regulatory Reviews Assess regulatory compliance with federal and state consumer protection laws at the programme or product level and perform reviews informed by prudential regulator examination procedures. Using regulatory examination procedures as a baseline, Protiviti develops a testing methodology to assess your practices across product lifecycles, including or limited to marketing, origination, servicing, and loss mitigation. Pro System Security Regulatory Consent Order and Remediation Support Services Support our clients with every stage of the remediation lifecycle, including the development and approval of a remediation plan, execution of the remediation plan, monitoring and validation as requested or required by regulatory action. Pro Building office Compliance Operations Support Services We assist our clients from call centers to loan processing, with creating, operating, and overseeing workflows efficiently, enabling compliance with laws and regulations. We scale our solutions to fit your specific needs. Pro Document Stack Compliance Audit Support Protiviti’s team of former regulators and consumer compliance experts support you in designing, managing, and performing audits to assess compliance with regulatory requirements and expectations. Regulatory compliance audits can be complex and place strain on your resource capacity. You need a partner with a proven track record of supporting various audit activities using co-source, outsource, or staff augmentation models. Our approach Protiviti offers world-class consumer compliance expertise backed by the largest network of highly skilled, specialised staffing resources. Our Consumer Protection consulting team includes industry experts, former regulators, and highly skilled professionals with extensive experience in guiding organisations through complex and sensitive consumer compliance matters. We leverage our deep knowledge to help your business stay ahead of regulatory shifts and improve consumer trust.Our proven frameworks and methodologies are defined yet iterative, enabling us to be agile in adapting to changing product, organisational, and regulatory environments. Download Case Studies Consent Order Support A global consumer and commercial card lender with over $150 billion in assets under multiple consent orders pertaining to specific regulatory violations required retention of an independent consultant to review the client’s entire compliance framework and process, along with assessing the adequacy of overall compliance staffing levels. Additionally, our client required ongoing monitoring and board-level reporting of remediation efforts. We performed a comprehensive review of the lender’s compliance framework, related processes, and controls to identify opportunities to strengthen their compliance plan further. This involved documentation reviews, interviews with key stakeholders, and an overall assessment of their compliance framework against industry standards, including an evaluation of staffing levels and skills assessments. Our team also built out reporting capabilities that enabled timely communication to the board and senior management on remediation activities. We provided a detailed evaluation of their compliance plan that included opportunities for enhancement and a roadmap of activities to achieve the target operating state. This provided the lender additional insights to strengthen their compliance plan submission and receive regulatory approval. CFPB Readiness Assessment A top U.S. consumer reporting agency that also offers fraud and identity theft, account management, and debt recovery services recently became subject to supervision by the CFPB. Management requested an independent evaluation of the strength of its compliance risk management program for consistency with CFPB requirements and expectations and their readiness to demonstrate both technical compliance and the effectiveness of their compliance management systems to the CFPB. We staffed a team of former regulators and industry professionals to review the consumer reporting agencies' compliance risk management program leveraging Protiviti’s proprietary Compliance Framework. This included an in-depth review of all compliance risk management components, including consumer complaints management, risk assessment, regulatory change management, monitoring and testing, compliance governance, and issue management frameworks. We provided a detailed report that included a current state assessment of their compliance risk management program components, gap assessment of current state in comparison to regulatory expectations and industry standards, program maturity assessment summary, and a compliance implementation roadmap. We also supported implementation of program enhancement opportunities. Featured insights and client stories WHITEPAPER Navigating the Financial Services Industry’s Compliance Priorities in 2025: Mid-Year Checkpoint 16 min read When we published our 2025 compliance priorities for financial services companies last December, we acknowledged that for a variety of reasons, understanding and managing compliance risks this year would be a true test of the industry’s commitment... PODCAST Risky Women Podcast | 2025 Top Compliance Priorities 3 min read Kimberley Cole hosts Risky Women Radio with guests Carol Beaumier and Bernadine Reese to discuss the top compliance issues in 2025. They reflect on 2024, highlighting the impact of U.S. Supreme Court decisions on regulatory authority and a U.K. court... INSIGHTS PAPER Crypto and the Travel Rule: What’s Going On? 17 min read Navigate crypto Travel Rule compliance: understanding its impact, the need for flexible solutions, and areas of focus for implementation. Previous Article Pagination Next Article Frequently Asked Questions What services do consumer risk consulting firms offer? + Consumer protection consulting firms offer services like compliance assessments, risk management strategies, customer service audits, and guidance on regulatory compliance with laws such as GDPR, CCPA, and other local consumer protection regulations. They also provide assistance in addressing consumer complaints and improving consumer rights policies. How do consumer risk consultants help mitigate legal risks for organisations? + Consultants assess an organisation's policies and procedures to ensure they meet legal standards, reducing the risk of litigation and regulatory penalties. By conducting audits and implementing best practices, consumer protection consultants help businesses navigate complex legal environments, ensuring that both the organisation and its customers are protected. How can consumer risk consulting services help organisations enhance customer trust? + Consumer protection consulting services help businesses foster trust by assessing compliance with consumer protection laws, identifying risks in customer interactions, and recommending strategies to improve transparency, fairness, and accountability. They guide organisations in implementing ethical practices, reducing legal exposure, and ensuring consumer rights are prioritised.
